Your heart sinks as you hear that dreaded sound—a rock hits your windscreen, leaving behind a chip or crack. What happens next could mean the difference between a quick RM150 repair and a RM2,000 replacement. This essential guide from Dr Cermin shows you exactly what to do when your windscreen gets damaged on Malaysian roads.
The First 60 Seconds: Immediate Actions
Step 1: Stay Calm and Safe (0-20 seconds)
- Don’t panic – maintain control of your vehicle
- Reduce speed gradually if on the highway
- Turn on hazard lights if you need to slow down suddenly
- Assess the damage quickly – can you still see clearly?
Step 2: Determine Severity (20-40 seconds)
STOP DRIVING immediately if:
- ❌ You cannot see through the windscreen clearly
- ❌ The crack is directly in your line of sight
- ❌ Glass pieces are falling into the car
- ❌ The windscreen is shattered or severely cracked
- ❌ Wind is entering through the damage
Safe to continue (carefully) if:
- ✅ Small chip outside primary vision area
- ✅ Minor crack not obstructing view
- ✅ No glass fragments loose
- ✅ Windscreen structure still intact
Step 3: Take Immediate Protective Action (40-60 seconds)
- Cover the damage with clear tape if available (inside and outside)
- Take photos for insurance documentation
- Note the location and what caused the damage
- Plan your route to nearest safe stop or Dr Cermin outlet
What NOT to Do (Common Mistakes That Make It Worse)
❌ Don’t Use Your Windscreen Wipers
Why: Wipers can push debris into the crack, making it larger and deeper
Instead: Use your windscreen washer sparingly or wait until after professional assessment
❌ Don’t Blast the Air Conditioning
Why: Sudden temperature changes cause glass to expand and contract, spreading cracks rapidly
Instead: Keep temperature moderate and change gradually
❌ Don’t Slam Your Doors
Why: Vibrations and pressure changes can cause chips to crack and cracks to spread
Instead: Close doors gently until repair is completed
❌ Don’t Drive Through Car Wash
Why: High pressure water can penetrate damage and separate glass layers
Instead: Hand wash carefully around damaged area or wait until after repair
❌ Don’t Apply DIY Repair Kits (Yet)
Why: In Malaysia’s humidity, these often fail and can prevent professional repair
Instead: Get professional assessment first – it’s FREE at Dr Cermin
❌ Don’t Delay “Because It’s Small”
Why: Malaysia’s climate makes even tiny chips spread within hours
Instead: Contact Dr Cermin within 24 hours
Understanding Your Damage: Quick Identification Guide
Type 1: Bull’s Eye
Appearance: Circular damage with cone in the outer layer
Severity: Moderate
Action: Usually repairable if under 2.5cm diameter
Urgency: Repair within 24 hours
Type 2: Star Break
Appearance: Series of short cracks radiating from impact point
Severity: Moderate to Severe
Action: Repairable if under 5cm and not at edge
Urgency: Repair within 12 hours (spreads quickly)
Type 3: Combination Break
Appearance: Multiple types of damage at one impact point
Severity: Severe
Action: Often requires replacement
Urgency: Immediate professional assessment needed
Type 4: Crack Chip
Appearance: Small chip with single crack extending from it
Severity: Moderate
Action: Repairable if crack under 15cm
Urgency: Repair within 24 hours before crack extends
Type 5: Edge Crack
Appearance: Crack starting within 5cm of windscreen edge
Severity: Severe
Action: Usually requires replacement
Urgency: URGENT – spreads very rapidly
Type 6: Floater Crack
Appearance: Crack in middle of windscreen, not touching edges
Severity: Moderate to Severe (depending on length)
Action: Under 15cm = repairable; over 15cm = replacement
Urgency: Within 12 hours
Type 7: Stress Crack
Appearance: Starts at edge without visible impact point
Severity: Severe
Action: Replacement usually required
Urgency: Immediate – indicates structural issues
The 24-Hour Action Plan
Hour 1: Emergency Response
✓ Temporary Protection
- Apply clear packing tape over damage (both sides if safe)
- Avoid touching the damaged area
- Keep debris away from the crack
✓ Documentation
- Take clear photos from multiple angles
- Note time, location, and cause
- Record weather conditions
- Save for insurance claim
✓ Contact Dr Cermin
- WhatsApp photos for preliminary assessment: [number]
- Schedule appointment (mobile service available)
- Confirm insurance coverage
Hours 2-4: Getting to Safety
If You Must Drive:
- Choose routes avoiding bumpy roads
- Maintain steady, moderate speed
- Avoid direct sunlight on damage (park in shade)
- Keep windows slightly open to equalize pressure
- Drive gently – no sudden braking or acceleration
Better Option:
- Use Dr Cermin’s mobile service
- Have vehicle towed if damage is severe
- Get friend/family to drive you
Hours 4-12: Professional Assessment
Dr Cermin Evaluation Includes:
- Comprehensive damage inspection
- Repairability assessment
- Cost estimate (repair vs. replacement)
- Insurance claim assistance
- Same-day service availability
Hours 12-24: Resolution
If Repairable:
- 30-45 minute professional repair
- Drive after 1-hour curing period
- Full strength in 48 hours
- Warranty provided
If Replacement Needed:
- Schedule installation appointment
- Arrange alternative transport if needed
- 2-4 hour installation process
- Vehicle ready same day or next day
Malaysian Climate Factors: Why Speed Matters
Temperature Fluctuations
The Problem:
- Outside: 33°C in afternoon sun
- Inside (with AC): 23°C
- Difference: 10°C+ stress on damaged glass
The Result:
- Tiny chips become cracks in 2-4 hours
- Short cracks double in length by evening
Dr Cermin Solution:
- Immediate assessment prevents spreading
- Climate-tested repair materials
- Fast service minimizes exposure time
Humidity (80-90% year-round)
The Problem:
- Moisture seeps into cracks
- Weakens glass lamination
- DIY kits fail to cure properly
The Result:
- Damage penetrates deeper layers
- Repairable chips become unrepairable
- Replacement becomes necessary
Dr Cermin Solution:
- Professional-grade moisture removal
- Specialized resins for tropical climate
- Proper curing environment
Heavy Rainfall
The Problem:
- Water pressure on damaged areas
- Additional stress during storms
- Visibility critical in monsoons
The Result:
- Cracks spread rapidly
- Leaks develop at damage sites
- Safety compromised in heavy rain
Dr Cermin Solution:
- Weatherproof repairs
- Rain-safe installation techniques
- Emergency service available
Road Conditions
The Problem:
- Construction debris
- Potholes causing vibrations
- Gravel on kampung roads
The Result:
- Initial damage worsens quickly
- Multiple impact points develop
Dr Cermin Solution:
- Immediate repair prevents further damage
- Strengthens vulnerable areas
- Protects against additional impacts
Insurance Claims: Your Step-by-Step Guide
Before Contacting Insurance
1. Gather Information:
- Policy number
- Date and time of damage
- Location where it occurred
- Photos of damage
- Police report (if applicable for vandalism/accident)
2. Check Your Coverage:
- Comprehensive insurance usually covers windscreen
- Look for “glass breakage” clause
- Check excess amount (typically RM200-RM500)
- Verify if NCD is affected
3. Understand Your Options:
- Repair: Usually no NCD impact
- Replacement: May affect NCD with some insurers
- Windscreen rider: Specific coverage with no NCD impact
Contacting Your Insurance
Major Insurers in Malaysia:
- Allianz
- AIG
- Etiqa
- Tokio Marine
- Zurich
- AXA
- Pacific & Orient
- Liberty
- MSIG
What to Say:
“I have windscreen damage and need to make a claim under my glass breakage coverage. The damage occurred on [date] at [location].”
Information They’ll Request:
- Policy details
- Vehicle registration
- Damage description
- Preferred workshop (choose Dr Cermin if we’re on their panel)
- Estimated costs
Dr Cermin Insurance Assistance
We Work With All Major Insurers:
- Direct billing arrangements
- Claims processing assistance
- Documentation handling
- Approval coordination
Our Service:
- Contact us first – we’ll guide you through the process
- We can contact your insurance on your behalf
- Handle paperwork and approvals
- You pay only the excess (if applicable)
- We bill insurance directly
WhatsApp us your:
- Insurance company name
- Policy number
- Photos of damage
- We’ll handle the rest!
Cost Considerations: What to Expect
Repair Costs (If Done Quickly)
- Single chip: RM80-RM150
- Star break: RM150-RM200
- Small crack (under 10cm): RM150-RM250
- Multiple chips: RM200-RM350
Insurance Coverage:
- Most policies cover 100% after excess
- Typical excess: RM200-RM300
- Often no NCD impact for repairs
Replacement Costs (If You Delay)
- Local car (Perodua, Proton): RM400-RM800
- Japanese brands (Toyota, Honda, Nissan): RM800-RM1,500
- Continental brands (VW, BMW, Mercedes): RM1,500-RM5,000
- Luxury/Premium vehicles: RM3,000-RM8,000+
Additional Costs for:
- Heated windscreen: +RM200-RM500
- Rain sensors: +RM100-RM300
- HUD (Heads-Up Display): +RM500-RM1,500
- Advanced Driver Assistance Systems (ADAS): +RM300-RM1,000
The Math:
- Quick repair: RM150
- Delayed replacement: RM1,500
- Savings by acting fast: RM1,350
Special Situations: Specific Scenarios
Scenario 1: Highway Toll Booth to Your Destination
Distance: 50km more to drive
Safe Actions:
- Cover damage with tape
- Drive in slow lane
- Avoid sudden movements
- Go directly to Dr Cermin outlet
Unsafe Actions:
- Don’t speed to “get there faster”
- Don’t ignore rapidly spreading cracks
- Don’t drive if vision is impaired
Scenario 2: Caught in Heavy Rain
Immediate Actions:
- Find safe place to pull over
- Wait for rain to lighten
- Check if water is entering through damage
- Call Dr Cermin mobile service: [number]
If Water Leaking:
- Place towel over dashboard
- Protect electronics
- Get to covered location ASAP
- Urgent repair needed
Scenario 3: Damage in Remote Area (East Coast, Sabah, Sarawak)
Options:
- Contact nearest Dr Cermin: We’ll advise on temporary measures
- Temporary protection: Multiple layers of clear packing tape
- Arrange transport: To nearest major town with Dr Cermin service
- Mobile service: We can arrange for certain locations
Don’t:
- Continue long journey with significant damage
- Assume “it’ll be fine”
- Wait until you’re back in KL/major city
Scenario 4: Night Time Damage
Immediate:
- Tape damage securely
- Avoid driving if possible
- Park in secure, covered area
- Keep vehicle locked
Next Morning:
- Contact Dr Cermin when we open
- We offer early morning appointments
- Mobile service can come to your home/office
Scenario 5: During JPJ Inspection Period
Critical Timeline:
- JPJ won’t pass vehicle with cracked windscreen
- Get repair/replacement BEFORE inspection
- Dr Cermin provides compliance documentation
- Fast-track service available for urgent cases
Required Standards:
- No cracks in driver’s vision area
- No damage compromising structural integrity
- Clear visibility through entire windscreen
Dr Cermin Mobile Service: We Come to You
When to Use Mobile Service
✓ Ideal Situations:
- Damage too severe to drive safely
- You’re at work/home and can’t leave
- Vehicle is in secure parking
- Weather makes driving risky
Service Locations:
- Klang Valley (KL, Selangor, Putrajaya)
- Penang Island and mainland
- Johor Bahru area
- Major cities (check availability)
How It Works
1. Contact Us:
- WhatsApp photos of damage
- Provide your location
- Select convenient time slot
2. We Come to You:
- Fully equipped service van
- Professional technician
- All necessary tools and materials
3. On-Site Service:
- Assessment and recommendation
- Repair completed (30-45 minutes)
- Payment and documentation
- Care instructions provided
4. Advantages:
- No need to drive damaged vehicle
- Save time – work/rest while we repair
- Same quality as workshop service
- Competitive pricing
Prevention: Protecting Your Windscreen
Driving Habits
✓ Maintain Safe Distance:
- At least 2 seconds from vehicle ahead
- Extra distance behind trucks/lorries
- More space on gravel roads
✓ Avoid Hazards:
- Don’t drive close behind construction vehicles
- Slow down on rough roads
- Watch for flying debris
✓ Speed Management:
- Reduce speed on kampung roads
- Slow down when trucks pass
- Careful on newly tarred roads
Maintenance
✓ Regular Checks:
- Inspect windscreen monthly
- Look for tiny chips before they spread
- Check wiper condition (worn wipers scratch glass)
✓ Proper Cleaning:
- Use proper windscreen cleaning solution
- Microfiber cloths prevent scratches
- Clean wipers regularly
✓ Seasonal Care:
- Check before monsoon season
- Inspect after long highway trips
- Address minor chips immediately
Parking Strategies
✓ Smart Parking:
- Under cover when possible (reduces UV damage)
- Away from construction sites
- Avoid parking under trees (falling branches, sap)
- Secure areas (vandalism prevention)
Quality Products
✓ Invest in:
- Quality wiper blades (replace every 6-12 months)
- Good windscreen washer fluid
- UV protection treatments
- Protective film (for high-risk vehicles)
Understanding Windscreen Technology
Modern Windscreen Features
1. Laminated Safety Glass (Standard)
- Two glass layers with plastic interlayer
- Holds together when shattered
- Prevents ejection in accidents
- Blocks 99% UV rays
2. Acoustic Windscreens (Premium)
- Extra sound-dampening layer
- Reduces road noise by 30%
- Available for most models
- Worth considering for replacement
3. Heated Windscreens
- Thin wires embedded in glass
- Rapid de-misting/de-icing
- Less common in Malaysia but available
- Requires specialized replacement
4. Heads-Up Display (HUD)
- Projects information onto windscreen
- Requires specific glass type
- More expensive replacement
- Calibration needed after installation
5. Rain Sensors
- Auto-activation of wipers
- Sensor embedded in windscreen
- Must be transferred or replaced
- Recalibration after replacement
6. ADAS Systems
- Cameras behind windscreen
- Lane departure warning
- Collision avoidance
- MUST be recalibrated after replacement
- Dr Cermin has proper calibration equipment
Choosing the Right Glass
OEM (Original Equipment Manufacturer):
- Same as factory-installed
- Perfect fit guaranteed
- Highest quality
- Most expensive option
- Best for luxury/new vehicles
OEM Equivalent:
- Made to OEM specifications
- Approved by manufacturers
- Quality comparable to OEM
- Better value
- Dr Cermin’s recommended option
Aftermarket:
- Budget-friendly
- Varies in quality
- May lack some features
- Suitable for older vehicles
- Should meet safety standards
Dr Cermin Recommendation:
We’ll help you choose based on:
- Your vehicle age and value
- Your budget
- Required features (sensors, HUD, etc.)
- Safety priorities
- Insurance coverage
Legal and Safety Implications
JPJ Regulations
Windscreen Requirements:
- Must provide clear, unobstructed view
- No cracks in driver’s direct vision area (AS-1 line)
- Structural integrity must be maintained
- All safety features must function
Penalties for Non-Compliance:
- Failed inspection
- Possible fine: RM300-RM2,000
- Vehicle may be declared unroadworthy
- Insurance claims may be affected
Safety Statistics
Malaysian Road Safety:
- 30% of accident fatalities involve ejection from vehicle
- Proper windscreen prevents ejection in 60% of cases
- Cracked windscreen reduces structural strength by up to 70%
- Airbags rely on windscreen for proper deployment
Accident Scenarios:
- Frontal impact: Windscreen provides 45% roof strength
- Rollover: Windscreen prevents roof collapse
- Airbag deployment: Passenger airbag uses windscreen as backstop
The Reality:
Driving with damaged windscreen isn’t just about visibility—it’s about survival in an accident.
Frequently Asked Questions
Can I claim through insurance for stone chip damage?
Yes, most comprehensive policies cover windscreen damage including chips from road debris. Check your policy details or contact Dr Cermin for assistance.
How long do I have before a small chip becomes a big crack?
In Malaysia’s climate, as little as 2-4 hours. Temperature changes and humidity accelerate spreading. Act within 24 hours.
Will tape really help prevent the crack from spreading?
Temporarily, yes. Clear packing tape keeps out moisture and provides minimal structural support, but it’s not a solution—just a stopgap until professional repair.
Can I drive with a cracked windscreen?
Legally and safely, it depends on severity. Small chips outside vision area—yes, carefully. Large cracks or obstructed vision—no, extremely dangerous.
How do I know if my windscreen is repairable or needs replacement?
General rule: smaller than RM1 coin and under 15cm crack = likely repairable. But get professional assessment—Dr Cermin offers FREE evaluation.
What happens if I ignore the damage?
The chip/crack will spread, often rapidly. What could be a RM150 repair becomes a RM1,500 replacement within days or even hours.
Do I need to recalibrate ADAS after windscreen replacement?
Yes, absolutely. Modern safety systems require precise calibration after any windscreen replacement. Dr Cermin has proper calibration equipment and trained technicians.
How long does professional repair take?
Repairs: 30-45 minutes plus 1 hour curing time
Replacements: 2-4 hours plus 2-4 hours curing before driving
Can I go through car wash after repair/replacement?
After repair: Wait 24 hours
After replacement: Wait 48-72 hours
Always avoid high-pressure car washes on damaged areas before repair.
Is mobile service as good as workshop service?
Yes, identical quality. Our mobile units are fully equipped with the same tools, materials, and trained technicians as our workshops.
Your Action Checklist
✓ Immediate (First Hour)
- Stay calm and assess safety
- Take photos for documentation
- Apply temporary tape protection
- Contact Dr Cermin with photos
- Check insurance coverage
✓ Short Term (Within 24 Hours)
- Schedule professional assessment
- Avoid temperature extremes
- Don’t use car wash
- Close doors gently
- Keep vehicle in shade when parked
✓ Professional Service
- Get Dr Cermin evaluation (FREE)
- Discuss repair vs. replacement options
- Review insurance claim process
- Schedule service appointment
- Choose mobile or workshop service
✓ Post-Service
- Follow curing time recommendations
- Keep service documentation
- Submit insurance claim
- Review warranty details
- Practice prevention measures
Why Choose Dr Cermin for Emergency Windscreen Service
✓ Rapid Response
- Same-day service available
- Mobile service within 2-4 hours
- Emergency hotline for urgent cases
- Multiple locations for convenience
✓ Expert Assessment
- FREE damage evaluation
- Honest repair vs. replacement advice
- No-pressure recommendations
- Clear explanation of options
✓ Quality Service
- Certified technicians
- Premium materials for Malaysian climate
- Proper tools and equipment
- ADAS calibration capabilities
✓ Insurance Expertise
- Work with all major insurers
- Handle claims process
- Direct billing available
- Minimize your out-of-pocket costs
✓ Comprehensive Warranty
- Workmanship guarantee
- Materials warranty
- Leak-free guarantee
- Spreading prevention (repairs)
✓ Customer Convenience
- Mobile service to your location
- Flexible scheduling
- Fast turnaround
- Clear communication throughout
✓ Competitive Pricing
- Transparent quotes
- No hidden charges
- Value for money
- Multiple glass options to suit budget
Website:
🌐 www.drcermin.com.my
Our Locations:
Klang Valley:
- Kuala Lumpur Central
- Petaling Jaya
- Shah Alam
- Subang Jaya
- Ampang
Penang:
- Georgetown
- Butterworth
Johor:
- Johor Bahru
- Skudai
Other Cities:
[List additional locations]
Mobile Service Available In:
- All major Klang Valley areas
- Penang Island and mainland
- JB metropolitan area
- Contact us to check coverage
Don’t Wait Until It’s Too Late
Every minute counts when your windscreen is damaged. In Malaysia’s challenging climate, a small chip can become a major crack before sunset. What starts as a minor inconvenience can become:
- A failed JPJ inspection
- A RM1,500+ unexpected expense
- A serious safety hazard
- A rejected insurance claim
The solution is simple: Act immediately.
Contact Dr Cermin now for:
- FREE professional assessment
- Same-day repair service
- Mobile service to your location
- Insurance claim assistance
- Expert advice you can trust
Remember: Your windscreen is not just glass—it’s a critical safety component protecting you and your loved ones. When damaged, every hour of delay increases the risk.
📞 Call Dr Cermin Now:
Or WhatsApp us a photo of the damage for instant assessment
Your safety is our priority. Your satisfaction is our guarantee.
Dr Cermin—Malaysia’s Trusted Windscreen Experts
Fast • Professional • Reliable • Affordable