When your windscreen gets damaged, the first question that comes to mind is usually: “How much is this going to cost me?” Whether it’s a small chip from a flying stone or a spreading crack that appeared overnight, understanding windscreen repair and replacement costs in Malaysia can save you hundreds—even thousands—of ringgit. This comprehensive guide from Dr Cermin breaks down everything you need to know about windscreen costs in 2024.
Quick Price Overview: What to Expect
Repair Costs (2024 Malaysia Pricing)
| Damage Type | Price Range | Service Time |
|---|---|---|
| Single chip (small) | RM80 – RM150 | 30-45 minutes |
| Single chip (large) | RM150 – RM200 | 45-60 minutes |
| Star break | RM150 – RM250 | 45-60 minutes |
| Single crack (under 10cm) | RM150 – RM250 | 45-60 minutes |
| Single crack (10-15cm) | RM200 – RM300 | 60-90 minutes |
| Multiple chips (2-3) | RM250 – RM400 | 60-90 minutes |
| Combination damage | RM300 – RM500 | 90-120 minutes |
Replacement Costs (2024 Malaysia Pricing)
| Vehicle Category | Local Glass | OEM Equivalent | Original OEM |
|---|---|---|---|
| Perodua (Myvi, Axia, Bezza) | RM350 – RM600 | RM500 – RM800 | RM700 – RM1,200 |
| Proton (Saga, Persona, X70) | RM400 – RM700 | RM600 – RM1,000 | RM800 – RM1,500 |
| Toyota (Vios, Camry, Hilux) | RM600 – RM1,200 | RM900 – RM1,800 | RM1,200 – RM2,500 |
| Honda (City, Civic, CR-V) | RM600 – RM1,300 | RM900 – RM1,900 | RM1,200 – RM2,800 |
| Nissan (Almera, X-Trail) | RM550 – RM1,100 | RM800 – RM1,600 | RM1,100 – RM2,200 |
| Mazda (2, 3, CX-5) | RM700 – RM1,400 | RM1,000 – RM2,000 | RM1,400 – RM3,000 |
| Mercedes-Benz | RM1,500 – RM4,000 | RM2,500 – RM6,000 | RM3,500 – RM8,000 |
| BMW | RM1,500 – RM4,500 | RM2,500 – RM6,500 | RM3,500 – RM9,000 |
| Audi | RM1,600 – RM4,200 | RM2,600 – RM6,200 | RM3,600 – RM8,500 |
| Volkswagen | RM800 – RM2,000 | RM1,200 – RM3,000 | RM1,800 – RM4,500 |
| Hyundai/Kia | RM500 – RM1,000 | RM750 – RM1,500 | RM1,000 – RM2,200 |
Prices include installation and basic warranty. Additional features cost extra.
Understanding What Affects Your Windscreen Cost
Factor 1: Your Vehicle Make and Model
Why It Matters:
Different vehicles use different glass sizes, curvatures, and specifications. A Perodua Myvi has a relatively simple, mass-produced windscreen, while a Mercedes-Benz S-Class has a complex, curved windscreen with multiple integrated features.
Price Examples:
Budget Vehicles:
- Perodua Axia: RM400 – RM700 (replacement)
- Proton Saga: RM450 – RM750
- Reason: Standardized design, widely available parts
Mid-Range Vehicles:
- Honda City: RM800 – RM1,500
- Toyota Vios: RM750 – RM1,400
- Reason: More advanced features, better quality glass
Premium Vehicles:
- BMW 3 Series: RM2,000 – RM5,000
- Mercedes-Benz C-Class: RM2,200 – RM5,500
- Reason: OEM requirements, integrated technology, specialized installation
SUVs & MPVs:
- Toyota Fortuner: RM1,200 – RM2,000
- Mitsubishi Outlander: RM1,000 – RM1,800
- Reason: Larger glass size, additional complexity
Factor 2: Type of Glass
Local/Aftermarket Glass:
- Cost: Lowest option
- Quality: Varies by manufacturer
- Warranty: Usually 6-12 months
- Best For: Older vehicles (10+ years), budget-conscious owners
- Dr Cermin Price: RM350 – RM1,000
OEM Equivalent:
- Cost: Mid-range
- Quality: Meets or exceeds OEM specifications
- Warranty: 12-24 months
- Best For: Most vehicles, best value-to-quality ratio
- Dr Cermin Price: RM500 – RM2,500
- ⭐ Most Popular Choice
Original OEM:
- Cost: Highest
- Quality: Factory original specifications
- Warranty: Up to 36 months
- Best For: New vehicles under warranty, luxury vehicles
- Dr Cermin Price: RM700 – RM8,000+
Dr Cermin Recommendation:
For most Malaysian drivers, OEM Equivalent offers the best balance of quality, safety, and value. You get factory-specification glass at 20-30% less than original OEM pricing.
Factor 3: Special Features and Technology
Basic Windscreen (No Extra Features):
- Standard laminated safety glass
- No additional cost
- Suitable for older or basic models
Acoustic/Noise Reduction Layer:
- Additional Cost: +RM200 – RM500
- Benefit: 30% less road noise
- Worth It? Yes, especially for highway drivers
Heated Windscreen:
- Additional Cost: +RM300 – RM800
- Benefit: Rapid defogging/de-icing
- Worth It? Not essential in Malaysia unless original equipment
Rain Sensor:
- Additional Cost: +RM100 – RM300
- Benefit: Auto-activating wipers
- Worth It? Nice to have, especially during monsoon season
UV Protection (Enhanced):
- Additional Cost: +RM150 – RM400
- Benefit: Blocks up to 99% UV rays, reduces cabin heat
- Worth It? Highly recommended in Malaysia’s tropical climate
Heads-Up Display (HUD) Compatible:
- Additional Cost: +RM500 – RM1,500
- Benefit: Projects speed/navigation onto windscreen
- Worth It? Required if your car has HUD system
ADAS Camera Calibration:
- Additional Cost: +RM300 – RM1,000
- Benefit: Essential for lane departure, collision warning systems
- Worth It? Absolutely required for safety if your car has ADAS
- Dr Cermin: We have proper calibration equipment included in service
Factor 4: Labor and Installation Quality
Budget Workshops:
- Cost: RM50 – RM150 labor
- Risk: Improper installation, leaks, poor adhesive
- Not Recommended: Safety compromised
Professional Shops (Dr Cermin Standard):
- Cost: RM150 – RM400 labor (usually included in quote)
- Quality: Proper tools, certified adhesives, trained technicians
- Warranty: Installation guarantee
- Recommended: Safety and quality assured
Dealership Service:
- Cost: RM300 – RM800 labor
- Quality: OEM standards, genuine parts
- Premium: Highest cost option
What You Get at Dr Cermin:
- Certified technicians with 5+ years experience
- Climate-appropriate adhesives (essential in Malaysian humidity)
- Proper curing environment
- Installation warranty
- ADAS calibration equipment
- Insurance-approved standards
- Competitive pricing without compromising quality
Factor 5: Mobile Service vs Workshop
Workshop Service:
- Cost: Standard pricing
- Convenience: You drive to us
- Environment: Controlled, optimal for installation
- Best For: Non-urgent repairs, nearby customers
Mobile Service (Dr Cermin):
- Cost: +RM50 – RM150 for travel (depending on location)
- Convenience: We come to you (home/office)
- Environment: Weather-dependent for replacements
- Best For: Can’t drive safely, busy schedule, damaged vehicle
Mobile Service Coverage:
- Klang Valley: RM50 – RM100 extra
- Penang: RM50 – RM100 extra
- Johor Bahru: RM50 – RM100 extra
- Other areas: Contact for quote
Dr Cermin Mobile Advantage:
- Fully equipped service vans
- Same quality as workshop
- Save time and hassle
- Safe option for severely damaged windscreens
Hidden Costs to Watch Out For
❌ Dealership Markups
Common Scenario:
You go to your car dealership for windscreen replacement.
What They Quote:
- Honda City windscreen: RM2,500
- “Original Honda part”
- “Dealership quality guarantee”
The Reality:
- Same OEM equivalent at Dr Cermin: RM1,200
- Identical quality specifications
- Better warranty terms
- You overpay: RM1,300
Why Dealerships Charge More:
- Higher overhead costs
- Profit margins on parts
- “Premium” branding
- Captive customer base
Dr Cermin Alternative:
- Same quality glass
- Professional installation
- Full warranty
- Save 30-50%
❌ Insurance Excess Surprises
Scenario:
Your insurance covers windscreen damage, but…
Hidden Costs:
- Excess fee: RM300 – RM500 (you pay this)
- Betterment charges: If vehicle is old, insurance may not cover full cost
- NCD impact: Some insurers reduce your No Claims Discount
- Premium increase: Next year’s premium might rise
Example Calculation:
- Windscreen replacement cost: RM1,200
- Your excess: RM300
- Insurance pays: RM900
- But: Next year premium increases by RM200/year
- Over 3 years: RM300 + (RM200 × 3) = RM900 total cost
When to Use Insurance:
- Major replacement (over RM1,000)
- Multiple claims needed
- Zero-excess windscreen rider
When to Pay Cash:
- Repairs under RM300
- Replacements under RM800
- Want to protect NCD
Dr Cermin Help:
- Free insurance consultation
- Calculate total cost impact
- Advise best option for your situation
- Handle claims if you choose to use insurance
❌ Substandard Glass Costs
Too-Good-To-Be-True Pricing:
“Honda Civic windscreen only RM400!”
What You Might Get:
- Recycled/used glass
- Non-certified aftermarket glass
- Wrong specifications
- Inferior adhesive
Real Costs:
- Safety risk: Reduced structural integrity
- Failed JPJ inspection: RM300 – RM500 to fix
- Early replacement needed: Another RM800 – RM1,500 in 1-2 years
- Insurance issues: Claims may be rejected
- Leakage problems: Water damage to interior
Total Cost of “Cheap” Windscreen:
- Initial: RM400
- Failed inspection/fixes: RM400
- Replacement needed early: RM1,200
- Total: RM2,000 vs RM1,200 for quality glass initially
Dr Cermin Quality Promise:
- Only certified glass suppliers
- Meets Malaysian safety standards (MS standards)
- Proper specifications for each vehicle
- Installation warranty
- No hidden compromise on safety
❌ DIY Repair Kit Failures
The Temptation:
“Windscreen repair kit from Shopee: RM25”
What Usually Happens:
- Kit doesn’t work in Malaysian humidity
- Resin doesn’t cure properly
- Repair looks cloudy or fails
- Damage spreads anyway
- Now unrepairable by professionals
Real Cost:
- DIY kit: RM25
- Wasted time: 2 hours
- Now needs replacement instead of repair: RM1,200
- Extra cost from DIY attempt: RM1,200 vs RM150 professional repair
When DIY Costs You:
- Chip that could have been repaired for RM120
- After DIY attempt: Must be replaced for RM1,200
- DIY “savings”: -RM1,080 (you lose money)
Dr Cermin Advice:
Professional repair costs RM80-RM300. Don’t risk RM1,000+ replacement to save RM100.
❌ Delay Costs
Monday Morning:
- Small chip appears
- Repairable: RM120
- “I’ll do it next week”
Friday Afternoon:
- Chip has become 20cm crack
- No longer repairable
- Replacement needed: RM1,200
- Cost of delay: RM1,080
Real Example (Dr Cermin Customer):
- Mr. Tan, Petaling Jaya:
- Monday: Small chip, quoted RM150 repair
- “Too busy, will come next month”
- Thursday: Temperature change, crack spread
- Saturday: 30cm crack, needs replacement RM1,400
- Procrastination cost: RM1,250
Malaysian Climate Factor:
In our tropical weather, damage spreads 5-10 times faster than temperate countries:
- Singapore/KL: Chip to crack in 2-4 days
- UK/Australia: Chip to crack in 2-4 weeks
Dr Cermin Fast Service:
- Same-day appointments available
- Mobile service within 4 hours
- Evening/weekend slots
- Prevent delay costs—act immediately
Money-Saving Strategies
Strategy 1: Act Immediately
The Math:
- Repair within 24 hours: RM80 – RM250
- Wait 1 week, needs replacement: RM800 – RM2,000
- Immediate action saves: RM550 – RM1,750
Dr Cermin Fast-Track:
- WhatsApp photo of damage: [number]
- Get instant assessment
- Book same-day appointment
- Save thousands
Strategy 2: Choose the Right Glass Type
Smart Selection:
For vehicles 0-3 years old:
- Recommendation: OEM Equivalent
- Reason: Maintains value, excellent quality, good warranty
- Savings vs Original OEM: 25-35%
For vehicles 3-7 years old:
- Recommendation: OEM Equivalent
- Reason: Best value-to-quality ratio
- Savings vs Original OEM: 30-40%
For vehicles 7+ years old:
- Recommendation: Quality aftermarket or OEM Equivalent
- Reason: Cost-effective, still safe
- Savings vs Original OEM: 40-60%
For vehicles under warranty:
- Recommendation: Original OEM (may be required)
- Check: Warranty terms with manufacturer
Example Savings (Honda Civic):
- Original OEM: RM2,200
- OEM Equivalent: RM1,400
- You save: RM800 (same quality, certified specs)
Strategy 3: Understand Your Insurance
Insurance Optimization:
Check Your Policy For:
- Windscreen/Glass Coverage
- Usually under comprehensive insurance
- Check annual limit (typically RM1,500 – RM3,000)
- Excess Amount
- Standard: RM300 – RM500
- Zero-excess windscreen rider: +RM50 – RM100/year premium
- NCD Impact
- Some insurers: No NCD impact for glass claims
- Others: 10-20% NCD reduction
- Betterment Charges
- Vehicle over 10 years: May apply depreciation
- You pay portion of replacement cost
Cost-Benefit Analysis:
Scenario A: Small Repair (RM150)
- Pay cash: RM150
- Use insurance: RM300 excess + possible premium increase
- Best choice: Pay cash
Scenario B: Mid-Range Replacement (RM1,000)
- Pay cash: RM1,000
- Use insurance: RM300 excess + possible RM100 premium increase next year
- Best choice: Depends on NCD impact
Scenario C: Expensive Replacement (RM3,000)
- Pay cash: RM3,000
- Use insurance: RM300 excess + possible RM200 premium increase
- Best choice: Use insurance (save RM2,500 immediately)
Dr Cermin Insurance Service:
- Free policy review
- Calculate true cost of using insurance
- Handle all claims paperwork
- Direct billing with major insurers
- Advise on best financial option
Strategy 4: Invest in Windscreen Rider
Zero-Excess Windscreen Coverage:
Cost:
- Additional premium: RM50 – RM150/year
Coverage:
- Windscreen damage with RM0 excess
- No NCD impact
- Typically covers full replacement cost
When It’s Worth It:
✅ Good Investment If You:
- Drive frequently on highways (high debris risk)
- Often behind trucks/construction vehicles
- Live in areas with active construction
- Drive more than 20,000km/year
- Have expensive windscreen (RM1,500+)
❌ Skip If You:
- Drive very little (under 5,000km/year)
- Mostly city/residential driving
- Older vehicle with cheap windscreen (under RM600)
Break-Even Calculation:
- Rider cost: RM100/year
- Typical replacement: RM1,200
- Standard excess: RM300
- One claim in 3 years makes it worthwhile
Dr Cermin Recommendation:
For most Malaysian drivers averaging 15,000km/year: Yes, get the rider
Strategy 5: Preventive Maintenance
Small Investments That Prevent Big Costs:
1. Quality Wiper Blades (RM40-RM120/pair)
- Replace every 6-12 months
- Prevents micro-scratches
- Maintains visibility
- Prevents: Weakened glass susceptible to cracks
2. Proper Windscreen Washer Fluid (RM10-RM25/bottle)
- Don’t use plain water
- Prevents mineral deposits
- Cleans effectively
- Prevents: Surface damage, reduced visibility
3. Regular Inspections (FREE at Dr Cermin)
- Check for tiny chips monthly
- Catch damage early
- Prevents: RM120 chip becoming RM1,200 replacement
4. Parking Strategy (FREE)
- Park in shade when possible
- Reduces UV damage
- Minimizes thermal stress
- Prevents: Weakened glass, faster crack spreading
5. Safe Following Distance (FREE)
- 2 seconds minimum from vehicle ahead
- 4-5 seconds behind trucks
- Prevents: Stone chip damage
Annual Prevention Cost: RM50-RM150
Potential Savings: RM1,000-RM3,000 in avoided damage
Strategy 6: Bundle Services
Dr Cermin Package Deals:
New Windscreen Package:
- Windscreen replacement
- Premium UV coating
- New wiper blades
- Water repellent treatment
- Save: 15-20% vs individual services
Complete Protection Package:
- Windscreen replacement
- All-glass treatment (side windows, rear)
- ADAS calibration
- 3-year warranty
- Save: 20-25% vs separate purchases
Fleet Discount:
- 3+ vehicles: 10% discount
- 5+ vehicles: 15% discount
- 10+ vehicles: 20% discount
- Corporate contracts available
Referral Rewards:
- Refer a friend: RM50 off next service
- Friend gets: RM50 off their service
- Unlimited referrals
Strategy 7: Timing Your Service
Best Times for Deals:
Off-Peak Periods:
- Mid-week (Tuesday-Thursday): Better scheduling, faster service
- Mid-morning (10am-12pm): Avoid rush times
- Advantage: More technician attention, possible discounts
Promotional Periods:
- Festive seasons (Chinese New Year, Raya, Deepavali): Special rates
- Year-end sales (November-December): Clearance pricing
- Anniversary promotions: Watch Dr Cermin social media
- Savings: 10-25% during promotions
Booking Advance:
- Book 3+ days ahead: Better rates sometimes available
- Walk-in emergency: May pay premium for immediate service
Dr Cermin Price Promise:
We’ll match or beat competitors’ quotes for equivalent quality service.
Regional Price Variations in Malaysia
Klang Valley (KL, Selangor)
Price Level: Standard/baseline
Why:
- High competition
- Many service providers
- Large customer base
Dr Cermin Outlets:
- KL Central
- Petaling Jaya
- Shah Alam
- Subang Jaya
- Ampang
Average Costs:
- Repair: RM100 – RM250
- Replacement (mid-range car): RM800 – RM1,500
Penang
Price Level: +5-10% vs Klang Valley
Why:
- Island logistics
- Smaller market
- Import costs
Dr Cermin Service:
- Georgetown
- Butterworth
- Mobile service throughout Penang
Average Costs:
- Repair: RM110 – RM270
- Replacement (mid-range car): RM850 – RM1,600
Johor Bahru
Price Level: Similar to Klang Valley
Why:
- Large market
- Singapore proximity
- Good competition
Dr Cermin Coverage:
- JB Central
- Skudai
- Mobile service JB area
Average Costs:
- Repair: RM100 – RM250
- Replacement (mid-range car): RM800 – RM1,500
East Coast (Kuantan, Kuala Terengganu, Kota Bharu)
Price Level: +10-20% vs Klang Valley
Why:
- Limited suppliers
- Transportation costs
- Smaller service network
Dr Cermin Service:
- Selected partners
- Mobile service in major towns
- Contact for availability
Average Costs:
- Repair: RM120 – RM300
- Replacement (mid-range car): RM900 – RM1,800
Sabah & Sarawak
Price Level: +15-30% vs Klang Valley
Why:
- Shipping costs to East Malaysia
- Limited local suppliers
- Higher operational costs
Dr Cermin Service:
- Partner networks
- Contact for specific locations
Average Costs:
- Repair: RM130 – RM350
- Replacement (mid-range car): RM1,000 – RM2,000
Dr Cermin Commitment:
Fair, transparent pricing regardless of location. No hidden “remote area” surcharges.
Real Customer Case Studies: Cost Comparisons
Case Study 1: The Early Action Saver
Customer: Ms. Lim, Subang Jaya
Vehicle: Toyota Vios 2020
Situation:
- Small stone chip on highway
- Contacted Dr Cermin within 2 hours
- Sent WhatsApp photo
Dr Cermin Service:
- Assessed as repairable
- Mobile service to her office
- 45-minute repair
Cost:
- Service: RM120
- Mobile service: RM50
- Total: RM170
Alternative Scenario (if she waited):
- Chip spreads to 15cm crack in 3 days
- Replacement needed: RM1,200
- Savings by acting fast: RM1,030
Case Study 2: The Insurance Navigator
Customer: Mr. Ahmad, Ampang
Vehicle: Honda CR-V 2019
Situation:
- 25cm crack after heavy rain
- Needs replacement
- Has comprehensive insurance
Dr Cermin Service:
- Reviewed his insurance policy
- Identified windscreen rider with zero excess
- Handled entire claim process
Cost:
- Total windscreen replacement: RM1,650
- Insurance covered: RM1,650
- Customer paid: RM0
- Savings: RM1,650
Without Dr Cermin Help:
- Might have paid cash thinking insurance doesn’t cover
- Or paid unnecessary RM300 excess
- Dr Cermin saved him: RM300-RM1,650
Case Study 3: The Smart Upgrader
Customer: Mr. Raj, Petaling Jaya
Vehicle: Mercedes-Benz C200 2018
Situation:
- Windscreen damaged beyond repair
- Dealership quoted RM6,500 for OEM
Dr Cermin Solution:
- Recommended OEM Equivalent glass
- Same specifications as original
- Includes acoustic layer
- Proper ADAS calibration
Cost:
- Dr Cermin OEM Equivalent: RM3,200
- Dealership OEM: RM6,500
- Savings: RM3,300
Quality:
- Same safety standards
- 2-year warranty vs dealership’s 1-year
- Passed JPJ inspection
- Customer 100% satisfied
Case Study 4: The DIY Disaster Avoided
Customer: Ms. Tan, Shah Alam
Vehicle: Proton X50 2021
Initial Plan:
- Bought RM35 DIY kit from online
- Planning to repair herself
What Happened:
- Called Dr Cermin for advice first
- We explained Malaysian humidity issues with DIY
- Showed her failure rate: 85% in our climate
Dr Cermin Service:
- Came for professional assessment (free)
- Proper repair: RM150
- 45 minutes, warranty included
Cost Comparison:
- DIY kit: RM35 (90% chance of failure requiring RM1,200 replacement)
- Expected cost of DIY: RM35 + (0.85 × RM1,200) = RM1,055
- Professional repair: RM150
- Savings by going professional: RM905
Case Study 5: The Fleet Manager
Customer: ABC Logistics Sdn Bhd
Vehicles: 12 delivery vans (mixed models)
Situation:
- Regular windscreen damage from highway use
- Previously using different workshops
- High costs, inconsistent quality
Dr Cermin Corporate Solution:
- Fleet maintenance agreement
- 15% discount on all services
- Priority mobile service
- Centralized billing
Annual Costs:
- Previous (various workshops): RM18,500
- Dr Cermin contract: RM14,200
- Annual savings: RM4,300
Additional Benefits:
- Less downtime (mobile service)
- Consistent quality
- Better fleet maintenance records
- Simplified accounting
Payment Options and Financing
Cash/Debit Card
- Discount: 5% off total bill
- Best for: Immediate savings
- Advantage: Lowest total cost
Credit Card
- Accepted: Visa, Mastercard, Amex
- Advantage: Earn points/cashback
- 0% interest: Installment plans available (selected banks)
Insurance Direct Billing
- Partner insurers: All major Malaysian insurance companies
- Process: We handle everything
- You pay: Only excess (if applicable)
- Advantage: No upfront payment
Installment Plans (Selected Services)
- For replacement over RM800
- 3 months: 0% interest
- 6 months: Low interest rate
- 12 months: Available for premium replacements
Corporate Accounts
- Monthly billing
- Credit terms: 30 days
- Volume discounts: Available
- Contact: [email protected]
Touch ‘n Go eWallet / Boost / GrabPay
- Discount: Sometimes special promotions
- Cashback: According to platform offers
- Convenient: Contactless payment
Warranty: What’s Covered
Dr Cermin Standard Warranty
Repair Services:
- Duration: 12 months / 20,000km
- Coverage: If repaired area spreads or fails
- Action: Re-repair free or discount on replacement
- Conditions: Normal driving conditions
Replacement Services – Aftermarket Glass:
- Duration: 12 months / 20,000km
- Coverage: Glass defects, installation issues, leaks
- Action: Free rectification or replacement
- Conditions: Excludes new damage/impact
Replacement Services – OEM Equivalent:
- Duration: 24 months / 40,000km
- Coverage: Glass defects, installation issues, leaks
- Action: Free rectification or replacement
- Conditions: Excludes new damage/impact
Replacement Services – Original OEM:
- Duration: 36 months / 60,000km
- Coverage: Glass defects, installation issues, leaks
- Action: Free rectification or replacement
- Conditions: Excludes new damage/impact
Specific Coverage Includes:
✅ Installation Defects:
- Water leaks
- Wind noise
- Improper sealing
- Alignment issues
✅ Glass Quality:
- Manufacturing defects
- Optical distortions
- Delamination
- Discoloration
✅ Material Failure:
- Adhesive failure
- Seal deterioration
- Normal wear and tear
NOT Covered:
❌ New Impact Damage:
- Stone chips
- Cracks from new impacts
- Collision damage
❌ Misuse:
- Improper cleaning (abrasive materials)
- Modifications
- Non-approved accessories
❌ Acts of Nature:
- Extreme weather events
- Falling trees/objects
- Vandalism
Dr Cermin Advantage:
Longest warranties in the industry. We stand behind our work.
Frequently Asked Questions About Costs
Why do prices vary so much between workshops?
Factors causing variation:
- Glass quality: OEM vs aftermarket vs recycled
- Labor expertise: Certified technicians vs untrained
- Adhesive quality: Premium vs cheap alternatives
- Warranty: Comprehensive vs no warranty
- Overhead: Prime locations vs back-alley shops
Dr Cermin Pricing:
Transparent, competitive, quality-assured. We never compromise safety for price.
Can I negotiate the price?
Our Approach:
- Fair pricing from the start
- Price-match guarantee for equivalent quality
- Package deals available
- Volume discounts for multiple vehicles
- No inflated pricing to allow “negotiation”
Is the cheapest option safe?
Important Truth:
Extremely cheap windscreens often involve:
- Recycled or non-certified glass
- Improper installation
- Substandard adhesives
- No warranty
- Safety risks
Minimum Safe Pricing (indicative):
- Repair: Not below RM80 (professional service)
- Replacement (Proton/Perodua): Not below RM400
- Replacement (Honda/Toyota): Not below RM700
Below these prices: Be very cautious about quality and safety
Does expensive always mean better?
Not necessarily:
- Dealerships charge 30-50% more for same glass
- “Premium” branding doesn’t always mean better quality
- OEM Equivalent often identical to OEM at lower cost
Dr Cermin Philosophy:
Best value = Optimal quality at fair price. Not cheapest, not most expensive, but best value.
Should I repair or replace to save money?
Quick Decision Guide:
Repair (cheaper option) if:
- Damage smaller than RM1 coin
- Crack under 15cm
- Outside driver’s vision area
- Caught early (hasn’t spread)
- Cost: RM80-RM300
Replace (necessary despite cost) if:
- Damage larger than RM5 coin
- Crack over 15cm
- Multiple cracks/chips
- In driver’s direct vision
- Structural integrity compromised
- Cost: RM400-RM8,000
False Economy:
Attempting to repair unrepairable damage saves nothing—it fails quickly and you pay for replacement anyway.
Dr Cermin Honesty:
We’ll always tell you the truth about what can be safely repaired. We don’t upsell replacements unnecessarily.
Are insurance claims worth the hassle?
Claim if:
- Replacement cost over RM1,000
- You have windscreen rider (zero excess)
- No NCD impact per your policy
- Annual limit not yet used
Pay cash if:
- Repair under RM300
- Small replacement under RM800
- Want to protect NCD
- Excess fee is close to total cost
Dr Cermin Service:
We handle all the hassle:
- Claims paperwork
- Insurance communication
- Direct billing
- You just approve, we do everything else
Can I use my car immediately after service?
After Repair:
- Minimum wait: 1 hour
- Can drive: After technician approval
- Full cure: 24-48 hours
- Avoid car wash: 24 hours
- Usually can drive home same day
After Replacement:
- Minimum wait: 2-4 hours (modern adhesives)
- Can drive: After adhesive safe-drive time
- Full cure: 24-48 hours
- Avoid car wash: 48-72 hours
- No slamming doors: 48 hours
- Often need alternative transport for a few hours
Dr Cermin Convenience:
- Courtesy waiting area (refreshments, WiFi)
- Nearby mall/restaurant recommendations
- Grab/taxi can be arranged
- Mobile service = work while we repair
Making the Right Financial Decision
Decision Matrix: Repair vs Replace
| Factor | Repair | Replace |
|---|---|---|
| Cost | RM80-RM300 | RM400-RM8,000 |
| Time | 30-60 mins | 2-4 hours |
| Insurance impact | Usually none | Possible NCD effect |
| Resale value | Maintains original windscreen | Can enhance if upgrading |
| Safety restoration | 95% | 100% |
| Visibility | Minor optical distortion possible | Perfect clarity |
| Lifespan | Permanent (if done right) | Full vehicle lifespan |
Cost-Benefit Calculator
Use this formula:
For Repair:
- Direct cost: RM80-RM300
- Time cost: 1-2 hours
- Risk of failure: 5-10% (quality service)
- Total expected cost: RM80-RM330
For Replacement:
- Direct cost: RM400-RM8,000
- Insurance excess: RM0-RM500
- Time cost: 4-6 hours
- Future premium increase: RM0-RM300/year
- Total expected cost over 3 years: RM400-RM9,400
When Repair is Right Choice:
- Damage is repairable (see criteria above)
- Total cost under RM300
- Quick turnaround needed
- Maintaining original windscreen value
When Replacement is Right Choice:
- Damage exceeds repair limits
- Safety is compromised
- Insurance covers most cost
- Opportunity to upgrade features
Dr Cermin Free Consultation:
Not sure? Send us photos on WhatsApp. We’ll give honest assessment and cost comparison.
Your Action Plan to Save Money
Step 1: Immediate Damage Assessment (Free)
- WhatsApp photo to Dr Cermin: [number]
- Get instant preliminary assessment
- Understand repair vs replace options
- Time: 5 minutes
Step 2: Insurance Check (Free)
- Review your policy coverage
- Or send policy to Dr Cermin for review
- Understand costs and benefits
- Time: 10 minutes
Step 3: Get Firm Quote (Free)
- Schedule free in-person assessment, or
- Use Dr Cermin mobile service for on-site evaluation
- Receive detailed, no-obligation quote
- Time: 15-30 minutes
Step 4: Compare Options
- Dr Cermin quote vs other options
- Consider total cost (including insurance impact)
- Evaluate quality and warranty
- Time: 30 minutes
Step 5: Make Informed Decision
- Choose best value option
- Book service (same-day often available)
- Select payment method for maximum savings
- Time: 5 minutes
Step 6: Complete Service
- Professional repair/replacement
- Quality assured
- Warranty documentation
- Time: 30 minutes – 4 hours depending on service
Total Time Investment: 1-2 hours
Potential Savings: RM300-RM3,000
Special Offers and Promotions (2024)
Current Dr Cermin Promotions:
New Customer Discount
- First-time customers: 10% off
- Valid for repair or replacement
- Quote code: NEWCUSTOMER2024
Referral Program
- Refer a friend: You get RM50 off next service
- Your friend gets: RM50 off their service
- Unlimited referrals accepted
Senior Citizen Discount
- 60 years and above: 15% off
- Valid any day
- Bring IC for verification
Student Discount
- Full-time students: 10% off
- Show valid student ID
- Weekday service only
Early Bird Special
- Book before 9am: 5% additional discount
- Available Monday-Friday
- Subject to slot availability
Package Deals
- Windscreen + All Windows Treatment: Save 20%
- Windscreen + Wiper Blades + Coating: Save 15%
- Multiple Vehicle (family/company): 10-20% off
Seasonal Promotions
- Check our website: www.drcermin.com.my
- Follow us on Facebook/Instagram
- Subscribe to newsletter for exclusive deals
Corporate Packages
- Fleet of 3+ vehicles: Custom pricing
- Monthly maintenance contracts available
- Priority service and dedicated account manager
Promotions subject to terms and conditions. Cannot be combined unless specified.
Contact Dr Cermin for Best Price Guarantee
Get Your Free Quote Today
📱 WhatsApp (Fastest Response):
[Your WhatsApp Number]
- Send photos of damage
- Get instant preliminary quote
- Book appointment directly
☎️ Call Us:
[Your Phone Number]
- Speak with windscreen specialist
- Get detailed pricing
- Schedule service
📧 Email:
quotes@drcermin.com.my
- Detailed inquiries
- Corporate/fleet quotes
- 24-hour response guaranteed
🌐 Website:
www.drcermin.com.my
- Online quote form
- Live chat support
- Service center locations
📍 Visit Our Outlets:
Klang Valley:
- KL Central: [Address]
- Petaling Jaya: [Address]
- Shah Alam: [Address]
- Subang Jaya: [Address]
Penang:
- Georgetown: [Address]
- Butterworth: [Address]
Johor:
- Johor Bahru: [Address]
Other Locations:
Contact us for nearest service center or mobile service availability.
Operating Hours:
- Monday-Friday: 8:30am – 6:30pm
- Saturday: 8:30am – 5:00pm
- Sunday: 9:00am – 3:00pm
- Public Holidays: Contact for availability
Price Match Guarantee
Found a lower quote for equivalent service?
We’ll match or beat it, guaranteed.
Terms:
- Must be for equivalent quality glass
- Same warranty terms
- Licensed competitor
- Written quote required
Why Dr Cermin is Still Your Best Choice:
- Superior installation quality
- Longer warranties
- Better customer service
- Insurance claim expertise
- Mobile service availability
- Trusted reputation
The Bottom Line: Smart Spending on Windscreen Care
Your windscreen is not the place to cut corners. It’s 30-45% of your vehicle’s structural strength in an accident. However, you also shouldn’t overpay for equivalent quality.
Dr Cermin’s Promise:
✅ Transparent, competitive pricing
✅ No hidden costs
✅ Quality materials and workmanship
✅ Comprehensive warranties
✅ Honest assessments (repair vs replace)
✅ Insurance expertise to maximize your benefits
✅ Professional service that prioritizes your safety
Average Customer Savings:
Customers save RM300-RM3,000 by choosing Dr Cermin over dealerships while receiving equivalent or better quality and service.
Your Investment:
Windscreen repair/replacement isn’t an expense—it’s an investment in:
- Your safety and your passengers’ safety
- Your vehicle’s structural integrity
- Clear visibility for safe driving
- Maintaining your vehicle’s value
- Compliance with JPJ regulations
Don’t Delay:
Every hour of delay with windscreen damage risks turning a RM150 repair into a RM1,500 replacement.
📞 Contact Dr Cermin Now for Your Free Quote
Online Quote: www.drcermin.com.my
Remember: The best way to save money on windscreen damage is to act immediately. Contact Dr Cermin today—assessment is always FREE, and our advice is always honest.
Dr Cermin—Quality Windscreen Service at Fair Prices
Your Safety, Our Priority. Your Budget, Our Concern.